2019 Strategic Plan: Honing Excellence in an Exceptional Hometown

The Town of Vienna's 2019 strategic plan is a critical tool and a roadmap to continued excellence. The plan represents the Town government's commitment to establishing and undertaking priorities that get the Town traveling toward the community it envisions itself to be almost a quarter of a century down the road. While this plan's vision extends out two decades, the goals, strategies, and action steps identified are designed to be undertaken within a five-year window through 2023. The strategic plan identifies goals and provides a day-to-day playbook for employees that helps shape the services they provide and initiatives they undertake.

Council vision

"The Town of Vienna aspires to build on its strong hometown culture and treasured traditions while enhancing its reputation as a premier destination for connected and healthy living as well as notable economic development within a safe and inviting setting."

Strategic goals

Vienna as a fiscally responsible community
The Town of Vienna will be a reliable and responsible steward of public funds, committed to ensuring financial sustainability and maintaining and promoting high standards as well as a strong, well-managed financial position.

Vienna as a safe community
Vienna will ensure a safe community by improving traffic and pedestrian/bicycle safety as well as reducing crime through community engagement and education, investing in public safety technology and facilities, and emphasizing cybersecurity and emergency management.

Vienna as an efficiently mobile community
A strategically located community, the Town of Vienna will ensure safe, efficient, accessible, and reliable multimodal transportation networks within the Town that link Vienna to the region through use of innovative technology and initiatives.

Vienna as an influential and well-governed community
The Town of Vienna will be a high-performing organization that follows quality management principles, utilizes local government best practices, and enables and empowers employees. Vienna will serve as a regional role model for effective governance and strong partnerships.

Vienna as an economically prosperous community
The Town of Vienna will be a distinctive, dynamic, and vibrant 21st century community and location of choice for unique, independent businesses that add to the Town's charm, attract visitors as well as residents, and, collectively, serve to establish the Town as a destination. We will strive to create a healthy balance of businesses in order to enhance citizens' quality of life and increase the Town's nonresidential tax base.

Vienna as an engaged community
The Town of Vienna welcomes effective citizen engagement that leads to bold, collaborative decision-making. In providing multiple avenues for interaction, Vienna will enhance its strong tradition of community involvement, reaching out in thoughtful ways to a broad range of stakeholders.

Vienna as an environmentally sustainable community
The Town of Vienna values and protects its natural and manmade resources. We embrace our obligation to current and future generations to foster a healthy, safe, and attractive community.

Vienna as a complete community
The Town of Vienna will embrace its independent, active, and welcoming character as a unique place to live-work-play-dine-shop in Northern Virginia. Our traditional events and year-round activities enrich the Town's vibrant, caring, and inclusive community identity and spirit.

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